LISA AVIVA RETURN, REFUND & CREDIT POLICY
Effective: November 1, 2016
Updated: November 1, 2016
This Refund, Return & Credit Policy (the “Return Policy”) governs LISA AVIVA’s apparel products (“Product” or “Products”) purchased through the online and mobile websites at www.lisaaviva.com. This Return Policy is incorporated by reference into the LISA AVIVA Master Terms of Service (the “Terms”). Any terms used, but not defined, in this Policy will have the meanings set forth in the Terms.
I. Standard Return & Gift Return Policy:
We want you to be completely satisfied with your purchase or gift from LISA AVIVA. If you are unsatisfied for any reason, you may return your order within 14 calendar days of the date of purchase as stated on the original sales receipt or gift sales receipt (collectively, “Sales or Gift Receipt”) for a full refund.
Products returned after 14 calendar days of the date of purchase as stated on the Sales or Gift Receipt will receive a credit equal to the purchase value as stated on the Sales or Gift Receipt that may be used on a future LISA AVIVA purchase.
All refunds will be issued in accord with the original method of payment stated on the Sales or Gift Receipt. Upon receipt of a Product, LISA AVIVA reserves the right to deny a refund if the merchandise does not meet its return policy requirements and conditions, all of which must be met:
II. Where to Send Product(s) to LISA AVIVA:
Please send all Products to be returned or exchanged to:
LISA AVIVA
Returns & Exchanges
159 20th Street, Floor 1B
Brooklyn, New York 11232
USA
III. Paypal Returns:
When you use PayPal to pay for your order, we will refund your order according to our policy except that credits are not offered on PayPal orders. Products purchased via PayPal and returned to LISA AVIVA will be processed as a refund to your PayPal account.
VI. Shipping Errors or Damaged Products that You Receive from LISA AVIVA:
In the event that we process an order incorrectly or you receive a damaged or defective Product(s), we will gladly replace it or accept it for a full refund at our expense. LISA AVIVA will provide a prepaid shipping label to expedite the return for orders shipped within the U.S. To receive your shipping label and arrange to replace your product, please contact LISA AVIVA at customercare@lisaaviva.com. We will respond to you within 48 hours.
VII. Contacting LISA AVIVA:
Please contact Customer Care at customercare@lisaaviva.com with any questions related to this Return Policy. You may also write to us at:
LISA AVIVA
159 20th Street, Floor 1B
Brooklyn, New York 11232
USA
Updated: November 1, 2016
This Refund, Return & Credit Policy (the “Return Policy”) governs LISA AVIVA’s apparel products (“Product” or “Products”) purchased through the online and mobile websites at www.lisaaviva.com. This Return Policy is incorporated by reference into the LISA AVIVA Master Terms of Service (the “Terms”). Any terms used, but not defined, in this Policy will have the meanings set forth in the Terms.
I. Standard Return & Gift Return Policy:
We want you to be completely satisfied with your purchase or gift from LISA AVIVA. If you are unsatisfied for any reason, you may return your order within 14 calendar days of the date of purchase as stated on the original sales receipt or gift sales receipt (collectively, “Sales or Gift Receipt”) for a full refund.
Products returned after 14 calendar days of the date of purchase as stated on the Sales or Gift Receipt will receive a credit equal to the purchase value as stated on the Sales or Gift Receipt that may be used on a future LISA AVIVA purchase.
All refunds will be issued in accord with the original method of payment stated on the Sales or Gift Receipt. Upon receipt of a Product, LISA AVIVA reserves the right to deny a refund if the merchandise does not meet its return policy requirements and conditions, all of which must be met:
- A returned Product must be in the original condition shipped by LISA AVIVA with the tags attached. A product that is worn, altered, physically damaged, laundered or professionally cleaned will not be accepted for return, nor will a refund or credit be issued.
- A returned Product must be postmarked within 14 calendar days of the date of purchase as stated on the Sales or Gift Receipt for your Product.
- You must provide LISA AVIVA with proof of the original date of purchase. Proof constitutes a copy of the Sales or Gift Receipt.
- Prior to returning a Product, please email LISA AVIVA at customercare@lisaaviva.com to request a return authorization form (“Return Authorization Form”). We will email you the Return Authorization Form within 48 hours. Please fill it out, indicate your choice to receive a refund or credit (if the return is outside of 14 calendar days), and include the Return Authorization Form with the returned Product. Once the returned Product and Return Authorization Form are received, within 7 calendar days we will issue a refund to the original payment method stated on the Sales or Gift Receipt or issue a credit equal to the purchase value as stated on the Sales or Gift Receipt that may be used on a future LISA AVIVA purchase.
- You must return the Product in either its original packaging or packaging providing an equal degree of protection, to the address set forth below.
- Initial shipping charges are paid by LISA AVIVA for delivery by LISA AVIVA authorized shippers. LISA AVIVA also insures the Product(s) shipped to you.
- You are responsible for all return shipping costs, insurance costs, duties, fee, or tariff and LISA AVIVA is not liable for any damages incurred while the Product is en route or in the possession of the third-party shipping service.
- If you return a Product to LISA AVIVA without a LISA AVIVA Return Authorization Form, then LISA AVIVA retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the Product. Returns & refunds will be processed and paid to the original payment method stated on the Sales or Gift Receipt within 7 calendar days of LISA AVIVA’s receipt of the returned Product.
II. Where to Send Product(s) to LISA AVIVA:
Please send all Products to be returned or exchanged to:
LISA AVIVA
Returns & Exchanges
159 20th Street, Floor 1B
Brooklyn, New York 11232
USA
III. Paypal Returns:
When you use PayPal to pay for your order, we will refund your order according to our policy except that credits are not offered on PayPal orders. Products purchased via PayPal and returned to LISA AVIVA will be processed as a refund to your PayPal account.
VI. Shipping Errors or Damaged Products that You Receive from LISA AVIVA:
In the event that we process an order incorrectly or you receive a damaged or defective Product(s), we will gladly replace it or accept it for a full refund at our expense. LISA AVIVA will provide a prepaid shipping label to expedite the return for orders shipped within the U.S. To receive your shipping label and arrange to replace your product, please contact LISA AVIVA at customercare@lisaaviva.com. We will respond to you within 48 hours.
VII. Contacting LISA AVIVA:
Please contact Customer Care at customercare@lisaaviva.com with any questions related to this Return Policy. You may also write to us at:
LISA AVIVA
159 20th Street, Floor 1B
Brooklyn, New York 11232
USA